Refund & Cancellation Policy

Refund & Cancellation Policy for MyInterviewGenius

Last Updated: 22 February 2026
Website: https://myinterviewgenius.com

This Refund & Cancellation Policy outlines the terms under which users may cancel subscriptions and request refunds for services provided by MyInterviewGenius.

By purchasing our services, you agree to this policy.

1. Nature of Services

MyInterviewGenius provides digital, non-tangible services, including:

AI-powered mock interviews
Resume analysis and feedback
Career recommendations
Premium reports and insights
Subscription-based access to features

Due to the digital nature of our services, refunds are limited and subject to the terms below.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time by:

Contacting support at: admin@myinterviewgenius.com

2.2 When Cancellation Takes Effect

Cancellation prevents future billing.

You will retain access to paid features until the end of your billing cycle.

No partial refunds for unused time unless stated otherwise.

3. Refund Policy

3.1 General Rule

Because our services provide immediate digital access, all purchases are generally non-refundable, except under the circumstances listed below.

3.2 Eligible Refund Scenarios

Refunds may be granted if:

Technical Failure : You were unable to access paid features due to a verified technical issue on our platform.
Duplicate Charges : You were charged more than once for the same service.
Unauthorized Transaction : A payment was made without your authorization (subject to verification).
Legal Requirements : Refunds required by applicable consumer protection laws.

3.3 Non-Refundable Situations

Refunds will not be issued for:

Change of mind after purchase
Failure to cancel before renewal
Lack of usage
Dissatisfaction with AI-generated feedback
Incorrect plan selection

4. Trial Periods (If Offered)

If a free trial is offered:

You must cancel before the trial ends to avoid charges.
Once converted to a paid plan, standard refund rules apply.

5. One-Time Purchases

For one-time digital purchases

Access is granted immediately.
Purchases are non-refundable once delivered.

6. Chargebacks & Disputes

If you initiate a chargeback without contacting us:

Your account may be suspended.
Access to services may be revoked.

We encourage users to contact support first to resolve issues.

7. Processing Refunds

If approved:

Refunds are issued to the original payment method.
Processing time: 5–10 business days (depending on payment provider).

8. Payment Providers

Payments are processed securely through third-party providers (e.g., Stripe, Razorpay, PayPal).
We do not store full payment details.

9. Policy Updates

We may update this policy at any time. Changes will be posted with an updated date.

10. Contact Us

For refund or cancellation requests:

admin@myinterviewgenius.com

My Interview Genius