What Does an Operations Analyst Do?
Tracking KPIs, improving workflows, and reducing operational friction
Operations Analysts monitor performance, analyze bottlenecks, and recommend process improvements. They help teams operate faster, cheaper, and with fewer errors through data-backed decisions.
Typical responsibilities include:
- Defining and tracking operational KPIs and SLAs
- Identifying bottlenecks and process inefficiencies
- Building reports and dashboards for ops leaders
- Analyzing capacity, turnaround time, and costs
- Supporting process changes and rollout plans
- Working with ops teams, vendors, and finance
- Documenting SOP updates and performance insights